FAQ's, Policies, Terms & Conditions
Hey guys!!! We love feedback.. so much so that we put together our most asked questions to help you answer your questions about your order. If you have any other questions.. see below.
Q: How do I get in touch with you guys?
A: Its easiest to email us at info@loyalarmy.com. Our address is 301 8th Street, Suite 235. San Francisco, CA 94103. Our phone number is 415.896.9797.
Q: What material are your shirts?
A: classic tees are 60% cotton/40% poly. 100% soft and perfect! Our heavyweight hoodies are 80% cotton/20% poly fleece. Our lightweight hoodies are 100% lightweight terry cotton.
Q: I want to exchange my shirt, how do I do that?
A: Simply send your unworn, re-sellable merchandise to us with a brief note explaining the reason for your return and what you would like for us to do. Exchanges for items shipped correctly will need an additional Shipping & Handling payment of $6 and usually take 1 week to process.
* Please note- our fit is a bit on the small side.. our fit is a slim vintage fit. We make all our tees ourselves from a pattern made from our coolest fitting vintage t-shirt.
Q: I ordered a shirt "__" weeks ago. Where is my order?
A: Your shirt is either on its way or on backorder. If your shirt is on backorder you should have been notified of the delay. You should receive an email when your order ships. Thank you for being patient.
Q: I would love to carry Loyal Army in my store... how can I do that?
A: Its best to email wholesale@loyalarmy.com.
Q: Do you ship internationally?
A: Yes... for an extra shipping cost.
Q: Is your online store safe to order from?
A: Yes. Our store is hosted on a secure server and we use Authorize.net to process all of our credit card transactions. Your information is secure and is not shared with any third parties. For all of our policies, terms & conditions, please click those words.
Policies, Terms, & Conditions
Shipping Charges are $5.50 on all U.S. orders. Order one shirt it's $5.50, order 20 shirts it's still $5.50. So order a lot of shirts and don't worry about excessively large shipping charges like some other sites like to do.
Canada Orders are $15.00 for all orders. So it's $15.00 for one or 20 shirts. Most Canada orders are shipped either regular mail or Global Priority and should arrive within 12 business days. But sometimes it takes up to 30 days for items to arrive. But it is rare and stuff like that happens more with Europe orders.
International Orders to Europe, Australia, and Asia are $20.00 per order. So it's $20.00 for one shirt or 20 shirts. Just like U.S. orders. Most international order are shipped global priority mail and should arrive in 7-14 business days. Also any VAT or import tarriffs etc... are your responsibility, but we really haven't had any complaints. Also lately we've been having some orders take longer to arrive. Some orders are taking up to 30 days to arrive. This isn't every order but about 5% of orders.
We ship 99.9% of our U.S. orders by Priority Mail. What does this mean? It means you should get your order in 3 to 4 days. I know I hate waiting around for something to come when I order it, so I won't make you wait. So if you order a couple shirts on Monday morning you should be wearing them by Thursday..... unless we're out of stock.
Backorders sometimes do happen. When we run out of stock of an item we will wait for it before shipping your order. We try to keep everything in stock but sometimes everyone and their sister/uncle orders a medium Bitchin' Camaro one day and we run out. It's never more than 28 days before we get something back in. Usually much less. So if we're out, you just might have to wait an extra week. But it's rare.
Returns accepted on an exchange basis only. Replacement orders shipped upon return of product in good saleable condition.
All order and product questions must be submitted via email. |
